Please report a repair if:
- something is broken
- something is leaking
- your heating or hot water is not working
- something is unsafe
- you see damp or mould
- something in a shared area is broken or unsafe
Some repairs need to be dealt with quickly. This might include:
- a serious leak
- no heating or hot water
- unsafe electrics
- a broken toilet if there is no other toilet
- a problem that could make someone unsafe
- serious damp, mould or an emergency safety problem
If you think something is urgent, please contact us straight away.
When you tell us about a repair, we will:
- look at what needs to happen
- arrange a contractor if needed
- tell you when they are coming
- keep you updated
- check the work has been done
- ask if you are happy with the repair
If the repair is urgent, we will try to help as quickly as possible.
Tenants also have responsibilities. This includes:
- looking after your home
- reporting repairs quickly
- letting us or our contractors in to do repairs
- telling us if a repair gets worse
- telling us if you cannot keep an appointment
Some work is planned in advance. This might include:
- decorating shared areas
- replacing kitchens or bathrooms
- work to roofs, windows or doors
- safety improvements
- other work to keep homes in good condition
We will tell tenants when planned work is due to happen.
Please contact us if:
- a repair has not been done
- the problem has come back
- the repair has made things worse
- you are unhappy with the repair
- you have not heard from us
We will look into it and tell you what will happen next.
If you are still unhappy, you can make a complaint.