Please complete all sections of this form when making your application. It is important that you give detailed and accurate information in your answers to ensure that your needs can be fully considered.
This Policy sets out the Waiting List and Allocations Policy of Fairoak Housing Association and outlines the criteria for acceptance on to the Waiting List and the process for prioritising applicants when allocating accommodation.
Fairoak Housing Association is committed to a policy of equality of opportunity throughout all aspects of its work including the services it provides to its customers and in its employment practices.
Waiting List and Property Application
Please complete all sections of this form when making your application. It is important that you give detailed and accurate information in your answers to ensure that your needs can be fully considered.
This Policy sets out the Waiting List and Allocations Policy of Fairoak Housing Association and outlines the criteria for acceptance on to the Waiting List and the process for prioritising applicants when allocating accommodation.
Fairoak Housing Association is committed to a policy of equality of opportunity throughout all aspects of its work including the services it provides to its customers and in its employment practices.
Making a Complaint or a Compliment
This policy sets out how Fairoak Housing Association responds to complaints to ensure that the values of the Association are always upheld.
This policy sets out how Fairoak Housing Association responds to complaints to ensure that the values of the Association are always upheld.
The Ombudsman’s Complaint Handling Code sets out requirements for member landlords that will allow them to respond to complaints effectively and fairly.
This document is Fairoak Housing Association’s Self-Assessment Form for the Housing Ombudsman Complaint Handling Code, as reported to the Board in Spring 2025.
It is vital for the reputation of social housing that everyone who works for, or represents, a housing association is held to the highest standards of conduct. This Code sets standards appropriate for housing associations that are members of the National Housing Federation.
We aim to provide our tenants with the very best service possible. However, we acknowledge that sometimes things do go wrong, and it is important that our tenants have an easy and accessible Complaints Policy and process to follow so that we can put things right.
Making a Complaint or a Compliment
This policy sets out how Fairoak Housing Association responds to complaints to ensure that the values of the Association are always upheld.
This policy sets out how Fairoak Housing Association responds to complaints to ensure that the values of the Association are always upheld.
The Ombudsman’s Complaint Handling Code sets out requirements for member landlords that will allow them to respond to complaints effectively and fairly.
This document is Fairoak Housing Association’s Self-Assessment Form for the Housing Ombudsman Complaint Handling Code, as reported to the Board in Spring 2025.
It is vital for the reputation of social housing that everyone who works for, or represents, a housing association is held to the highest standards of conduct. This Code sets standards appropriate for housing associations that are members of the National Housing Federation.
We aim to provide our tenants with the very best service possible. However, we acknowledge that sometimes things do go wrong, and it is important that our tenants have an easy and accessible Complaints Policy and process to follow so that we can put things right.
Fairoak Policies
Fairoak Housing Association is committed to a policy of equality of opportunity throughout all aspects of our work including the services we provide to our tenants and in our employment practices.
This is the Easy Read version of our Equality, Diversity and Inclusion policy.
Fairoak recognises that the welfare of our tenants is paramount and takes seriously our responsibility to safeguard and promote the welfare of the vulnerable adults in our properties.
Fairoak regards good Health and Safety practice as a vital part of its business and it is our policy for Board Members, Chief Executive, Management and Employees to do all that is reasonably practicable to attain the highest level of Health and Safety.
In order to achieve our mission and vision, we continue to ensure that value for money is achieved so that our resources are maximised, quality is maintained, and we deliver services in the most cost effective way to provide maximum benefit to our tenants.
This privacy policy sets out how we use and protect personal data that you provide when you use this website or our service.
Our Asset Management Strategy sets out how we will invest in, maintain and improve our homes between 2026 and 2030 to ensure they remain safe, sustainable, financially viable and aligned to the needs of our tenants now and in the future.
Fairoak Policies
Fairoak Housing Association is committed to a policy of equality of opportunity throughout all aspects of our work including the services we provide to our tenants and in our employment practices.
This is the Easy Read version of our Equality, Diversity and Inclusion policy.
Fairoak recognises that the welfare of our tenants is paramount and takes seriously our responsibility to safeguard and promote the welfare of the vulnerable adults in our properties.
Fairoak regards good Health and Safety practice as a vital part of its business and it is our policy for Board Members, Chief Executive, Management and Employees to do all that is reasonably practicable to attain the highest level of Health and Safety.
This privacy policy sets out how we use and protect personal data that you provide when you use this website or our service.
In order to achieve our mission and vision, we continue to ensure that value for money is achieved so that our resources are maximised, quality is maintained, and we deliver services in the most cost effective way to provide maximum benefit to our tenants.
Our Asset Management Strategy sets out how we will invest in, maintain and improve our homes between 2026 and 2030 to ensure they remain safe, sustainable, financially viable and aligned to the needs of our tenants now and in the future.
Get in touch and find out how Fairoak can help.
Thank you for visiting our website and your interest in Fairoak Housing Association. Please get in touch if you would like to find out more about how we might help you, a member of your family or a person with a learning disability or Autism that you support.