Complaints and compliments policy
We try our best to get everything right first time and provide the best service to our tenants, their families and our other stakeholders.
Unfortunately, there are times when you may feel that we have not got something right and you need to make a complaint. This page outlines our Complaints Policy and the ways that you can make a complaint.
You can download our full complaints policy here (PDF).
When dealing with your complaint we will always be fair, try and put things right and learn from our mistakes. If you are not happy about something that Fairoak, or someone working with us, has done or not done, you should speak to your Housing & Support Officer first who will try to sort the problem out.