Fairoak will listen to our tenants and customers, responding promptly and continuously monitoring their satisfaction of the services we provide.

By maintaining high standards, understanding and involving customers means we will be best positioned to meet their changing needs and continue to promote opportunities for social inclusion for everyone, regardless of age, gender, race, religion or ability.

Our mission is to provide safe, accessible and supportive accommodation that meets the needs and desires of each of our customers allowing them to lead as independent and fulfilling lives as possible.

Our vision is that all of our customers will regard Fairoak Housing Association as their first choice provider of supported housing.

Fairoak Housing Association is committed to taking action to stop discrimination and is actively working to increase opportunities for all tenants and customers. In turn, we expect all tenants and customers to play their part in making this a reality.

We work with tenants and customers to ensure that we have strategies in place to achieve equality and promote diversity in all areas of service provision.

Fairoak regularly ask our customers what values are most important to them; following are the top five of their responses and these are the values that underpin everything we do:

Helpful, Trustworthy, Caring, Understanding and Fair

Based in Kendal, Cumbria, Fairoak Housing Association are a small team of dedicated people working closely together to provide the best possible service for our tenants wherever they live across the north of England.