There are many ways our tenants can be involved with Fairoak.
The Fairoak Owls
The Fairoak Owls are the voice of our tenants. They represent everyone living at Fairoak and work closely with us to make sure that you are involved in shaping how we do things. This includes improving our policies and strategies and making our information clearer and more tenant-friendly. The Owls make sure everything we do reflects the needs and views of the people we support. They also help plan events and social activities to bring everyone together.
Consultation Events
These are chances for everyone to come together, have your say, and talk about things we might be changing — like a new policy or planned improvements to your home. Our consultations make sure everyone’s voice is heard, so the decisions we make work for all of you.
Tenant Surveys, including the Tenant Satisfaction Survey
One of the most important surveys we do is the Tenant Satisfaction Survey. It asks how you feel about key things like repairs, keeping your home safe, and the way you’re treated by Fairoak. Your answers help us understand what’s working — and what we need to do better. We may also send out other short surveys to hear your thoughts on different parts of our service.
Scrutiny Panel
This is a group of tenants who help us stay on track. They check how we’re doing with things like repairs, safety, and customer service. If something isn’t quite right, they let us know what needs to change — so we can keep improving for everyone. Anyone can be part of our scrutiny panel.
House Meetings
House Meetings are a chance to come together with others in your building or home to talk about things that matter to you. You can raise any problems you’ve been having, share ideas for improvements, and work together to find solutions. They are a good way for you to work together and solve problems.
Newsletters and Our Annual Report
These are ways to keep you up-to-date with news and changes. The Annual Report is a special document that explains how Fairoak has been doing, like how we spend money and what has been achieved over the past year. Newsletters and the Annual Report help keep everyone informed.
Social Media
We use social media to keep you updated, share good news stories, and let you know what’s going on at Fairoak. You’ll find updates about events, important changes, and ways you can get involved. It’s also a great space to celebrate what our tenants are doing and share the things that matter to you.
Events and Activities
These are all about having fun and bringing people together! These might be things like parties, group outings, or creative sessions. They’re a great way to meet others and build friendships. They also give you a chance to enjoy yourself.
Alertacall
We use Alertacall tablets to help keep you connected and safe. These tablets allow you to easily check in with us or let us know if you need any help. You can report repairs, send us messages, and take part in surveys. They’re designed to be simple and easy to use and are another way we can make sure you feel supported and safe.
