Our Mission Statement
Our mission is to provide safe, accessible and supportive accommodation that meets the needs and desires of each of our customers allowing them to lead as independent and fulfilling lives as possible.
Our Core Purpose
Providing the keys to happy healthy homes.
Our Vision Statement
Our vision is that all of our customers will regard Fairoak Housing Association as their first choice provider of supported housing.
Our Values
We have asked our customers what values are most important to them and these are the values that underpin everything we do:
- Respect – We will treat our tenants with respect and our relationship will be based on fairness and honesty.
- Helpful – We will make sure you have a simple and easy way of raising issues, making complaints, and putting things right.
- Listening – We will listen carefully to our tenants and will ask for and value your views.
- Understanding – We understand people’s needs are different so we will give you clear and accessible information on the issues that matter to you.
- Honesty – We explain things to our tenants and work in partnership so you can independently monitor us and hold us to account.