About Fairoak
Housing Association

[welcome]
[the company]
[mission statement]
[Board of directors]
[contact us]

About our
accommodation

[Types of accommodation]
[How we allocate accommodation]
[Location of properties]
[New developments]
[Vacancies]

About support

[Support options]
[Support providers]
[Tenants groups]
[Repairs and maintenance]

Additional
information

[Funding and rents]
[Job opportunities]
[Customer surveys]
[Policies]
[Links to related websites]
[Main website]

About Fairoak > Mission Statement

Mission Statement

Fairoak Housing Association's purpose is to provide affordable and suitably adapted housing for people with learning disabilities and, by the discretion of the Board, people with other disabilities.

Vision Statement

To provide exceptional housing related services which meet the needs and desires of the tenants, whilst promoting independent living for people with learning and other disabilities.

Principles

To provide good quality affordable homes suitable to the identified needs of the client group.
To provide a range of integrated accommodation for identified needs to assist with the facilitation of independent living.
To maintain housing stock to a high standard of repair through good maintenance management.
To work in an innovative fashion to overcome barriers in the provision of housing for our client group.
To work to ensure access to services regardless of type or severity of disability.
To have a continuous improvement and modernisation plan with a strong customer focus to provide best value for all service users.
To engage people with the development and management of their own communities and promote social inclusion.
To take a positive approach to complaints and recommendations linking these to quality improvement plans.
To work in partnership with all stakeholders to plan and deliver housing services that meet local needs.
To assist service users where possible to maintain their tenancies.