This policy was last reviewed and updated in February 2024.

Introduction

This privacy policy sets out how we, Fairoak Housing Association, use and protect personal data that you provide when you use this website or our service.

We are committed to ensuring that your privacy is protected in line with our obligations under the Data Protection Act 2018, the UK General Data Protection Regulation (UK GDPR), the Electronic & Privacy Communication Regulation (PECR) and other relevant legislations governing Data Protection within the UK.

Our contact details are:

Fairoak Housing Association, 155 Highgate, Kendal, Cumbria LA9 4EN
Telephone – 01539 720 082
Email – enquiries@fairoakhousing.co.uk

The type of personal data we may collect and process:

  • name and address
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to applications for properties
  • other information regarding enquiries about the services we provide
  • other information regarding an application to work or volunteer for us

All the above information will be collected directly from you, or via other publicly available data sources.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures and user access controls to safeguard and secure the information we collect from you.

What we do with the personal data we collect

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To assess and consider your application for housing
  • To consider your application for employment or to undertake voluntary information
  • To consider your application to register on our approved contractor database
  • To respond to your enquiry regarding the services we provide
  • To respond to your enquiry regarding leasing your property to us

We may use the information to improve our products and services.

If requested by you, we may periodically send you information about our properties and services using the email address you provided.

Our legal basis for processing your data would be explicit consent from you when providing a service, adding you to our mailing list, processing your application for a role or volunteering.

We may also rely on Legitimate Interest and Contractual Obligations where appropriate, where we do, this will not impact your rights or freedom as a Data Subject.

How long we keep your data for

We will keep your data only to fulfil the purpose in which it was initially collected for, and only for the duration of which is in line with our Data Retention Schedule, where applicable the retention duration may be governed by a legal requirement, Financial Act, Limitation Act etc.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive (except functional cookies as these are necessary for the working of the site).

Once you agree the file is added and the cookie helps analyse web traffic and lets us know when a particular page is being visited, we only use this information for statistical analysis purposes.

Overall, cookies help us provide our visitors with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can modify your browser setting to decline all cookies, but this may impact the functionality or intended page experience. If you wish to update your browser settings, please refer to the browser’s help file.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.

Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy notice. Please refer to this site’s own privacy notice.

Controlling your personal information

We will not share the personal information you provide us with anyone else unless you have given us your written permission, or we are required by law, to do so.

The UK GDPR gives individuals certain rights as below:

  • Right to be informed: organisations must tell individuals what data is being collected, how it’s being used, how long it will be kept and whether it will be shared with any third parties.
  • Right of access: individuals have the right to request a copy of the information that an organisation holds on them.
  • Right of rectification: individuals can correct inaccurate or incomplete data.
  • Right to be forgotten: in certain circumstances, individuals can ask organisations to erase any personal data stored on them.
  • Right of portability: in some circumstances, individuals can request that an organisation transfer any data that it holds on them to another company.
  • Right to restrict processing: in some circumstances, individuals can request that an organisation limits its use of personal data.
  • Right to object: individuals have the right to challenge certain types of processing, such as direct marketing.

Rights related to automated decision making, including profiling: under most circumstances, individuals have the right to object to having decisions made about them by automated processes or profiling.

If you wish to exercise any of the above rights, or have any concerns regarding the way in which your data is being handled or processed by us, please contact us using the following contact details:

Fairoak Housing Association, 155 Highgate, Kendal, Cumbria LA9 4EN
Phone – 01539 720082
Email – enquiries@fairoakhousing.co.uk

How to complain

If you are not satisfied with the way we handle your data, you can also complain to the ICO, their details:

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

If you’d like to find out more about Fairoak Housing Association, how to become a tenant, renting your property to us or any other matters, please get in touch.

This policy was last reviewed and updated in February 2024.

Introduction

This privacy policy sets out how we, Fairoak Housing Association, use and protect personal data that you provide when you use this website or our service.

We are committed to ensuring that your privacy is protected in line with our obligations under the Data Protection Act 2018, the UK General Data Protection Regulation (UK GDPR), the Electronic & Privacy Communication Regulation (PECR) and other relevant legislations governing Data Protection within the UK.

Our contact details are:

Fairoak Housing Association, 155 Highgate, Kendal, Cumbria LA9 4EN
Telephone – 01539 720 082
Email – enquiries@fairoakhousing.co.uk

The type of personal data we may collect and process:

  • name and address
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to applications for properties
  • other information regarding enquiries about the services we provide
  • other information regarding an application to work or volunteer for us

All the above information will be collected directly from you, or via other publicly available data sources.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures and user access controls to safeguard and secure the information we collect from you.

What we do with the personal data we collect

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To assess and consider your application for housing
  • To consider your application for employment or to undertake voluntary information
  • To consider your application to register on our approved contractor database
  • To respond to your enquiry regarding the services we provide
  • To respond to your enquiry regarding leasing your property to us

We may use the information to improve our products and services.

If requested by you, we may periodically send you information about our properties and services using the email address you provided.

Our legal basis for processing your data would be explicit consent from you when providing a service, adding you to our mailing list, processing your application for a role or volunteering.

We may also rely on Legitimate Interest and Contractual Obligations where appropriate, where we do, this will not impact your rights or freedom as a Data Subject.

How long we keep your data for

We will keep your data only to fulfil the purpose in which it was initially collected for, and only for the duration of which is in line with our Data Retention Schedule, where applicable the retention duration may be governed by a legal requirement, Financial Act, Limitation Act etc.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive (except functional cookies as these are necessary for the working of the site).

Once you agree the file is added and the cookie helps analyse web traffic and lets us know when a particular page is being visited, we only use this information for statistical analysis purposes.

Overall, cookies help us provide our visitors with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can modify your browser setting to decline all cookies, but this may impact the functionality or intended page experience. If you wish to update your browser settings, please refer to the browser’s help file.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.

Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy notice. Please refer to this site’s own privacy notice.

Controlling your personal information

We will not share the personal information you provide us with anyone else unless you have given us your written permission, or we are required by law, to do so.

The UK GDPR gives individuals certain rights as below:

  • Right to be informed: organisations must tell individuals what data is being collected, how it’s being used, how long it will be kept and whether it will be shared with any third parties.
  • Right of access: individuals have the right to request a copy of the information that an organisation holds on them.
  • Right of rectification: individuals can correct inaccurate or incomplete data.
  • Right to be forgotten: in certain circumstances, individuals can ask organisations to erase any personal data stored on them.
  • Right of portability: in some circumstances, individuals can request that an organisation transfer any data that it holds on them to another company.
  • Right to restrict processing: in some circumstances, individuals can request that an organisation limits its use of personal data.
  • Right to object: individuals have the right to challenge certain types of processing, such as direct marketing.

Rights related to automated decision making, including profiling: under most circumstances, individuals have the right to object to having decisions made about them by automated processes or profiling.

If you wish to exercise any of the above rights, or have any concerns regarding the way in which your data is being handled or processed by us, please contact us using the following contact details:

Fairoak Housing Association, 155 Highgate, Kendal, Cumbria LA9 4EN
Phone – 01539 720082
Email – enquiries@fairoakhousing.co.uk

How to complain

If you are not satisfied with the way we handle your data, you can also complain to the ICO, their details:

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

If you’d like to find out more about Fairoak Housing Association, how to become a tenant, renting your property to us or any other matters, please get in touch.