 | Customer Involvement Policy (PDF, 100kb)Fairoak Housing Association aim to provide the highest standards in customer service and we understand that effective tenant/customer involvement is vital if those standards are to be achieved and maintained. We ensure that customers are given every opportunity to influence decisions and have their say. |
| Nuiscance and Harrassment Policy (PDF, 100kb)Fairoak Housing Association will not tolerate nuisance and harassment in the buildings it owns and manages. Our policy is based on taking firm action against people who harass others (perpetrators) and providing support for victims. We aim to respond effectively, quickly and sensitively. |
| Fairoak Tenant Handbook (PDF, 4.1Mb)The Tenant Handbook will give you information about Fairoak Housing Association and explain your rights and responsibilities as a tenant or shared owner. If after reading this document you have any other questions, please don’t hesitate to contact any member of the Fairoak team on 01539 720082 and we will be happy to help. |
| What We Do (PDF, 6Mb)Fairoak Housing provide high quality, safe, affordable and suitably adapted housing for our tenants; many of whom are vulnerable or have a learning disability. This brochure explains more about what Fairoak do and who we are. |
 | Tenancy Application Form (Word Doc, 90kb)It is important that you give detailed and accurate information in your answers to ensure that your needs can be fully considered. If you need help to complete the form, please contact Fairoak Housing Association and we can help you. |
| Ending Your Tenancy (Word Doc, 20kb)Your tenancy does not end automatically when you move out of your property. Your tenancy is a legal agreement with Fairoak Housing Association and can only be ended by you giving us proper notice or by a court order. You should give us at least 28 days (4 weeks) written notice that you want to end your tenancy. |
| Moving Home (Word doc, 20kb)Before you can move home, there are a list of activities you need to undertake as well as having the property inspected to ensure everything is in good condition. This document is a list of everything you need to remember. |
| | Your Responsibilities (Word doc, 20kb)Your responsibilities as a tenant are set out in your tenancy agreement and tenant handbook. There are certain things you must do. If you don’t, Fairoak Housing Association could take steps to end your tenancy. |
| What is a Tenancy? (Word doc, 1.6Mb)This booklet has been designed to give some background information on tenancies and what they mean for people. We have tried to answer some common questions but you may have others which we would be happy to talk to you about. |
